Live two-way voice monitoring is a type of home alarm monitoring, where if the alarm is triggered a live link is established between the home and a monitored central station. At that point, the monitoring station can listen inside the house through a two-way voice speaker. They can then voice threaten the intruder out, meaning that the intruder will hear the central station operator inside the house.
This is a premium type of alarm monitoring because it provides an enhanced response, where the central station can truly understand what's happening inside the home. Beyond that, it proves to the burglar that the alarm system is monitored and someone is, in fact, responding to the break-in.
Sounds great, right? The question is how much does this type of monitoring cost. Most alarm companies, ADT, Vivint and CPI to name a few, offer live two-way voice as an enhanced service and charge between $32/month and $60/month for it. Beyond that, each of them requires a 3-year contract to be signed for the service. Even a low-cost alarm company, like AlarmForce, still isn't truly low cost, where they charge $25/month for two-way voice and also require a 3-year contract to be signed.
While the monitoring is a better form of monitoring, customers should be wary of paying such high monthly rates for any type of alarm monitoring. Beyond that, signing any sort of contract is never for the customers benefit, as they are then locked into paying the company for the service, even if they are unhappy with the quality of service they are receiving.
So, in conclusion, two-way voice is a superior form of monitoring, however like any purchase you should understand that costs and the contractual terms before you sign up for any service. Understand what you're getting and the total overall price commitment you'll be responsible for. Two-way voice is a great form of monitoring, but if it comes with a contract and high monthly rates, then maybe you should look for other options. If you can get two-way voice without a contract and those enlarged rates, then that very well may be your best choice.