(855) 76-THINK

A Proudly Canadian Company

Talk to a pro at

(855) 76-THINK

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FAQ

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How can we help you?

[/et_pb_text][/et_pb_column][/et_pb_row][/et_pb_section][et_pb_section bb_built="1" _builder_version="3.0.74" background_color="#f7f7f7" custom_padding="0px||0px|" custom_padding_tablet="0px||0px|" padding_mobile="on" prev_background_color="#ffffff" next_background_color="rgba(0,0,0,0.35)"][et_pb_row custom_padding="130px||0px|" custom_padding_tablet="90px||0px|" padding_mobile="on" column_padding_mobile="on" custom_padding_last_edited="on|tablet" parallax_method_1="off" parallax_method_2="off" _builder_version="3.0.47" background_size="initial" background_position="top_left" background_repeat="repeat"][et_pb_column type="1_4"][et_pb_divider show_divider="off" height="0" disabled_on="off" _builder_version="3.2" hide_on_mobile="off"]

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Getting
Started

[/et_pb_text][/et_pb_column][et_pb_column type="3_4"][et_pb_toggle admin_label="Insurance Discount" title="Do I get a discount on my homeowner's or renters insurance if I have Think Protection?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.19.3" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" title_line_height="1.3em" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Of course! With the purchase of one of our alarm packages, you will recieve an insurance certificate. Simply show this to your insurance broker and you can save up to 15% on your home/renters insurance

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[/et_pb_divider][et_pb_toggle admin_label="Areas Service" title="What areas do you service?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

We service all parts of the United States and Canada, giving you the protection you need at the price you deserve.

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[/et_pb_divider][et_pb_toggle admin_label="Where Purchase" title="How can I purchase a system?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Our systems can be purchased and customized on our online store, or by calling us at 1-855-76-THINK (1-855-768-4465).

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[/et_pb_divider][et_pb_toggle admin_label="Order Extra Sensors" title="How do I order extra sensors/components?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

During the time of system purchase you can add any additional equipment on our online store or by calling in. If you wish to order extra components after system purchase give us a call and we will set you up. We are working on an online option to purchase additional equipment after a system purchase

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[/et_pb_divider][et_pb_toggle admin_label="Need Internet" title="Do I need to have a wireless Internet connection?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.19.3" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_color_all="#f7f7f7" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Our standard method of monitoring relies on an internet connection to communicate with the central station and with the mobile app. If you do not have an internet connection our ThinkLink Cellular Backup will connect to our central station through a cellular network. Regardless of you having internet in your home, you can be protected by Think Protection.

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[/et_pb_divider][et_pb_toggle admin_label="Risk Free Work" title="How exactly does your 30-day, risk-free trial period work?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

If you aren't happy within 30 Days of system purchase give us a call and we will refund you 100% of your upfront cost

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[/et_pb_divider][et_pb_toggle admin_label="Cancel Service" title="What if I want to cancel my service?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

If you wish to cancel your service simply give us a call at 1-855-76-THINK (1-855-768-4465).

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[/et_pb_divider][et_pb_text admin_label="General System" _builder_version="3.0.78" text_font="Lato|on|||" text_text_color="#37474f" text_font_size="36px" text_font_size_tablet="32px" text_font_size_last_edited="on|tablet" text_line_height="1.2em" background_size="initial" background_position="top_left" background_repeat="repeat" custom_margin="-10px||0px|" custom_padding="0px||0px|"]

General
System

[/et_pb_text][/et_pb_column][et_pb_column type="3_4"][et_pb_toggle admin_label="System Warranty" title="Does your alarm system come with a warranty?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.19.3" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Yes. All of our systems come with a 3-year warranty. This covers defective sensors and equipment. In the event a component stops working, simply let us know and we will send you a replacement at no cost.

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[/et_pb_divider][et_pb_toggle admin_label="Wireless" title="Is the system wireless?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Yes. All the sensors connect to the base unit wirelessly via an RF connection.

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[/et_pb_divider][et_pb_toggle admin_label="Pet Friendly" title="Is the system pet friendly?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Yes. Sensors that have motion detecting components can be configured so they will not pick up pets and trigger false alarms

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[/et_pb_divider][et_pb_toggle admin_label="Monitoring Fee" title="Can I purchase the system without paying a monitoring fee?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

No. We know there are those out there who prefer to self-monitor but we know the value of having your system professionally monitored. This is also why we offer the lowest monitoring cost possible; the safety of you and your family is paramount.

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[/et_pb_divider][et_pb_toggle admin_label="Existing System" title="Can I use my existing alarm system with Think Protection?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

We only offer hardwire takeovers to certain areas within the GTA.

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[/et_pb_divider][et_pb_toggle admin_label="Power Outage" title="Does the system work during a power outage?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Yes. The ThinkPro Base Unit has a built-in rechargeable battery that will provide your system with power for up to 24 hours in the event of a power outage

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[/et_pb_divider][et_pb_toggle admin_label="Equipment Batteries" title="What batteries are needed for each piece of equipment?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.19.3" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

The battery types for each piece of equipment can be found in the Specifications tab on the product page or within the user guide for that product. If you are struggling to find which battery you need, give us a call.

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[/et_pb_divider][et_pb_text admin_label="Shipping" _builder_version="3.0.78" text_font="Lato|on|||" text_text_color="#37474f" text_font_size="36px" text_font_size_tablet="32px" text_font_size_last_edited="on|tablet" text_line_height="1.2em" background_size="initial" background_position="top_left" background_repeat="repeat" custom_margin="-10px||0px|" custom_padding="0px||0px|"]

Shipping

[/et_pb_text][/et_pb_column][et_pb_column type="3_4"][et_pb_toggle admin_label="Shipping Length" title="How long will my order take to ship?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Shipping of your system will take around 5-7 business days.

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[/et_pb_divider][et_pb_toggle admin_label="Pickup System" title="Can I come pick up my system?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.19.3" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_color_all="#f7f7f7" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Currently we do not offer a pick up option

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Payment

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We currently accept Visa, Visa Debit and Mastercard

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[/et_pb_divider][et_pb_toggle admin_label="Billing" title="How does billing work with your company?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

You will be charged your upfront system cost within 24 hours of making your order. Your first recurring charge for your monitoring will take place 14 days after purchase and will repeat monthly until your subscription is canceled.

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[/et_pb_divider][et_pb_toggle admin_label="Update Billing" title="How do I update my billing information?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

To update your credit card information or any other billing info give us a call.

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[/et_pb_divider][et_pb_toggle admin_label="Cancel Still Use Equipment" title="If I cancel the monthly subscription can I still use my equipment?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Think Protection systems are subscription based. Without a monitoring service, the core functionalities of the system will cease to operate. If you decide to reactivate give us a call and we can get you back up and running.

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[/et_pb_divider][et_pb_toggle admin_label="Payment Plan" title="Can I make monthly payments towards the equipment?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

No. We unfortunatley do not offer any kind of financing plans towards our alarm systems.

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[/et_pb_divider][et_pb_text admin_label="Installation" _builder_version="3.0.78" text_font="Lato|on|||" text_text_color="#37474f" text_font_size="36px" text_font_size_tablet="32px" text_font_size_last_edited="on|tablet" text_line_height="1.2em" background_size="initial" background_position="top_left" background_repeat="repeat" custom_margin="-10px||0px|" custom_padding="0px||0px|"]

Installation

[/et_pb_text][/et_pb_column][et_pb_column type="3_4"][et_pb_toggle admin_label="Long Installation" title="How long does installation take?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.19.3" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

Installation of one of our systems takes approximately 30 minutes depending on how much equipment you have to set up. We will walk you through installation when you call to activate your system.

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[/et_pb_divider][et_pb_toggle admin_label="Place Entry Contact" title="Where should I place my Entry Contacts?" open_toggle_text_color="#455a64" open_toggle_background_color="#f7f7f7" closed_toggle_text_color="#455a64" closed_toggle_background_color="#f7f7f7" icon_color="#90a4ae" _builder_version="3.0.87" title_font="Lato|on|||" title_text_color="#000000" title_font_size="24" title_font_size_tablet="18" title_font_size_last_edited="on|tablet" body_font="Lato||||" body_text_color="#666666" body_font_size="18" body_line_height="1.6em" background_size="initial" background_position="top_left" background_repeat="repeat" border_width_all="1px" border_color_all="#f7f7f7" border_style_all="solid" custom_padding="2px|0px|2px|0px" custom_css_toggle_icon="font-size:20px;||" use_border_color="on" border_color="#f7f7f7"]

We recommend you place these at any doors that provide entry to your home as well as any lower windows that could be used to easily access your home.

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Still need help? Let's get in touch!

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For any other questions, please write us at customerservice@thinkprotection.com or call us on 1-855-76-THINK (84465)

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Talk to a pro at (855) 76-THINK

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