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March 27, 2014
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Who Is Ackerman Security And What Do They Offer?

Ackerman Security is an alarm company based in Atlanta, Georgia. They do both residential and commercial security and operate in both Atlanta and Washington, DC. Ackerman does a significant amount of advertising and is well known in both areas, offering a traditional home alarm solution for $18.95/month.

They specialize in traditional home security, specifically taking over people's home alarms. This means that if you own a home alarm system that was monitored by a different company, you can switch to Ackerman, who will take over the monitoring for $18.95/month. This is for standard monitoring, not 2-way voice or cellular backup. Both are offered at a higher monthly amount.

A new alarm system with Ackerman Security costs upward of $300, which almost negates the lower price on the monthly fees if you currently don't have a home alarm. They also require a 1-year contract. Beyond that, there is a charge for all service issues.

Ackerman Security does not answer your sales questions over the phone. Instead, Ackerman Security sends a sales rep to your home. The point of this is to put more sales pressure on the customer hoping this will help close the deal. While this may be a good sales tactic for the company, this is detrimental to the customer. Ackerman Security says they need the sales representative to come to your home in order to fully assess your security needs. While this sounds good, it's not true. All security needs can be done over the phone, however, this line does help them get the sales rep into your home, which then leads to more pressure on you to sign a contract.

Remember to be cautious when dealing with a company that won't answer all of your sales questions over the phone. Potential customers should be skeptical of any company that's not fully transparent about their security offering from the first initial call.

To recap, Ackerman Security offers a new home alarm system for a significant upfront fee ($300+) and then $18.95/month. You will own the system, not lease it. Additional premium monitoring services like two-way voice and cellular backup are available for a higher monthly fee. Ackerman Security requires customers to sign a one year contract and then after there is a charge for service. And lastly, Ackerman Security will not answer your sales questions over the phone, but instead, send a sales representative to your home.